{"xsrfToken":"399af02806837267275dadf46f5ebebd8d574583_lout","branding":{"id":"3","key":"dma","name":"DMA","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#278ebd","headerLinkColor":"#ffffff","headerLinkHoverColor":"#174357","headerLinkHoverBGColor":"#174357","headerBadgeColor":"#174357"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/90b3b755-0b5b-472b-a3ef-441042a31c25/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTUwOGRlYy02NDBkLTQ5NTgtOTcwMS0zMjU5MzhiMDRlZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkwYjNiNzU1LTBiNWItNDcyYi1hM2VmLTQ0MTA0MmEzMWMyNSI6WyJyZWFkIl19LCJleHAiOjE3NDE4ODg1NzgsIm5iZiI6MTc0MTg4Nzk3OH0.f5MlH98rLswQ_Ge03VelY83INLdMK0CvTKJIuu77Ojk&client=0e508dec-640d-4958-9701-325938b04ef1&mode=fit","logoId":"90b3b755-0b5b-472b-a3ef-441042a31c25","isLogoAvailable":true,"helpCenterTitle":"Willkommen zum Hilfeportal!","sharedPortalName":"DMA Hilfe & FAQs","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Hilfe & FAQ Portal der DMA","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Willkommen zum Hilfeportal!","sharedPortalName":"DMA Hilfe & FAQs","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00c8e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c446480d-6ad8-4b36-a55a-c09015e13ec8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTUwOGRlYy02NDBkLTQ5NTgtOTcwMS0zMjU5MzhiMDRlZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM0NDY0ODBkLTZhZDgtNGIzNi1hNTVhLWMwOTAxNWUxM2VjOCI6WyJyZWFkIl19LCJleHAiOjE3NDE4ODg1NzgsIm5iZiI6MTc0MTg4Nzk3OH0.jakxpWu62cZQPuPnQZIg4mVPgvfunBPF-wbfEdxPEhs&client=0e508dec-640d-4958-9701-325938b04ef1&height=300&mode=fit","bannerMediaApiFileId":"c446480d-6ad8-4b36-a55a-c09015e13ec8","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"dma","projectId":10002,"serviceDeskId":3,"name":"DMA","description":"<p>Hallo hier findest du Hilfe - Digital Medical Academy</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"10025","name":"Schreib uns wie wir Dir helfen können!","descriptionHtml":"","callToAction":"Schreib uns wie wir Dir helfen können!","introHtml":"<p>Fülle die notwendigen Felder aus und wir kümmern uns so schnell wie möglich um Deine Anfrage.</p>","icon":10320,"iconUrl":"https://hilf.mir.digital-medical.academy/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[17],"key":""},{"id":"10012","name":"Frag uns nach Hilfe!","descriptionHtml":"<p>Fülle die notwendigen Felder aus und wir kümmern uns so schnell wie möglich um Deine Anfrage.</p>","callToAction":"Frag uns nach Hilfe!","introHtml":"<p>Hier kannst Du uns ganz einfach und unkompliziert um Hilfe bitten <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/smile.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></p>","icon":10320,"iconUrl":"https://hilf.mir.digital-medical.academy/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[],"key":""},{"id":"10017","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10304,"iconUrl":"https://hilf.mir.digital-medical.academy/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""},{"id":"10016","name":"Purchase request with approval","descriptionHtml":"","callToAction":"Purchase request with approval","introHtml":"<p>Need a mobile phone or is it time for a replacement? Let us know.</p>","icon":10314,"iconUrl":"https://hilf.mir.digital-medical.academy/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[],"key":""},{"id":"10014","name":"Report an incident","descriptionHtml":"","callToAction":"Report an incident","introHtml":"<p>Having trouble with a system? Report this incident here.</p>","icon":10308,"iconUrl":"https://hilf.mir.digital-medical.academy/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[],"key":""},{"id":"10013","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira)</p>","icon":10316,"iconUrl":"https://hilf.mir.digital-medical.academy/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[],"key":""},{"id":"10015","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10306,"iconUrl":"https://hilf.mir.digital-medical.academy/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"Stell uns eine Anfrage!"}],"orderMapping":{"16":[10012],"17":[10025],"4":[10012,10013,10014,10015,10016]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1cb7a4ff-31a0-3052-b81d-b5c2b6c5e644","appLinkName":"System Confluence","appLinkUrl":"https://digital-medical-academy.atlassian.net/wiki","spaceKey":"DMA","spaceName":"Hilfe & FAQ","spaceUrl":"https://digital-medical-academy.atlassian.net/wiki/spaces/DMA","isServer":false},"labels":[],"projectKey":"DMA","serviceDeskId":3,"kbLinkDomainURLs":["https://hilf.mir.digital-medical.academy","https://digital-medical-academy.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DMA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTUwOGRlYy02NDBkLTQ5NTgtOTcwMS0zMjU5MzhiMDRlZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE4ODkxNzgsIm5iZiI6MTc0MTg4Nzk3OH0.nEyX_ebS-e_7lLCIJcCSMx3sOVZCJpxoH1tYTS6ybBI","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"0e508dec-640d-4958-9701-325938b04ef1","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10025,"projectId":10002,"form":{"name":"Schreib uns wie wir Dir helfen können!","descriptionHtml":"","callToAction":"Schreib uns wie wir Dir helfen können!","intro":"<p>F&uuml;lle die notwendigen Felder aus und wir k&uuml;mmern uns so schnell wie m&ouml;glich um Deine Anfrage.</p>","instructions":"","icon":10320,"iconUrl":"https://hilf.mir.digital-medical.academy/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10080","fieldConfigId":"10182","label":"Kunde","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/10025","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/10025","calendarParams":{"firstDay":0,"date":"2025-03-13T18:46:18+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1cb7a4ff-31a0-3052-b81d-b5c2b6c5e644","appLinkName":"System Confluence","appLinkUrl":"https://digital-medical-academy.atlassian.net/wiki","spaceKey":"DMA","spaceName":"Hilfe & FAQ","spaceUrl":"https://digital-medical-academy.atlassian.net/wiki/spaces/DMA","isServer":false},"labels":[],"projectKey":"DMA","serviceDeskId":3,"kbLinkDomainURLs":["https://hilf.mir.digital-medical.academy","https://digital-medical-academy.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTUwOGRlYy02NDBkLTQ5NTgtOTcwMS0zMjU5MzhiMDRlZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE4ODkxNzgsIm5iZiI6MTc0MTg4Nzk3OH0.nEyX_ebS-e_7lLCIJcCSMx3sOVZCJpxoH1tYTS6ybBI","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"0e508dec-640d-4958-9701-325938b04ef1","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=digital-medical-academy","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"399af02806837267275dadf46f5ebebd8d574583_lout","baseUrl":"https://hilf.mir.digital-medical.academy/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://digital-medical-academy.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0e508dec-640d-4958-9701-325938b04ef1","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c8bcd64776f64512b492380a76db135e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}