Hallo hier findest du Hilfe - Digital Medical Academy
Schreib uns wie wir Dir helfen können!
Fülle die notwendigen Felder aus und wir kümmern uns so schnell wie möglich um Deine Anfrage.
Required fields are marked with an asterisk*
{"xsrfToken":"4299ca3e86c286147eadea8cbfb44bbc1535ad3a_lout","branding":{"id":"3","key":"dma","name":"DMA","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#278ebd","headerLinkColor":"#ffffff","headerLinkHoverColor":"#174357","headerLinkHoverBGColor":"#174357","headerBadgeColor":"#174357"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/90b3b755-0b5b-472b-a3ef-441042a31c25/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTUwOGRlYy02NDBkLTQ5NTgtOTcwMS0zMjU5MzhiMDRlZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkwYjNiNzU1LTBiNWItNDcyYi1hM2VmLTQ0MTA0MmEzMWMyNSI6WyJyZWFkIl19LCJleHAiOjE3NTE3OTU3ODcsIm5iZiI6MTc1MTc5NTE4N30.6sIZRzAjeYKsbnnsVF45aCKqwttN_ljoGXr7Trp872U&client=0e508dec-640d-4958-9701-325938b04ef1&mode=fit","logoId":"90b3b755-0b5b-472b-a3ef-441042a31c25","isLogoAvailable":true,"helpCenterTitle":"Willkommen zum Hilfeportal!","sharedPortalName":"DMA Hilfe & FAQs","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Hilfe & FAQ Portal der DMA","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Willkommen zum Hilfeportal!","sharedPortalName":"DMA Hilfe & FAQs","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00c8e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c446480d-6ad8-4b36-a55a-c09015e13ec8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTUwOGRlYy02NDBkLTQ5NTgtOTcwMS0zMjU5MzhiMDRlZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM0NDY0ODBkLTZhZDgtNGIzNi1hNTVhLWMwOTAxNWUxM2VjOCI6WyJyZWFkIl19LCJleHAiOjE3NTE3OTU3ODcsIm5iZiI6MTc1MTc5NTE4N30.6FklrTIzKQaXIYKxECAgXjl9qa0jk_sZApo9ppozscE&client=0e508dec-640d-4958-9701-325938b04ef1&height=300&mode=fit","bannerMediaApiFileId":"c446480d-6ad8-4b36-a55a-c09015e13ec8","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#00c8e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"dma","projectId":10002,"serviceDeskId":3,"name":"DMA","description":"<p>Hallo hier findest du Hilfe - Digital Medical Academy</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"10025","name":"Schreib uns wie wir Dir helfen können!","descriptionHtml":"","callToAction":"Schreib uns wie wir Dir helfen können!","introHtml":"<p>Fülle die notwendigen Felder aus und wir kümmern uns so schnell wie möglich um Deine Anfrage.</p>","icon":10320,"iconUrl":"https://hilf.mir.digital-medical.academy/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[17],"key":""},{"id":"10012","name":"Frag uns nach Hilfe!","descriptionHtml":"<p>Fülle die notwendigen Felder aus und wir kümmern uns so schnell wie möglich um Deine Anfrage.</p>","callToAction":"Frag uns nach Hilfe!","introHtml":"<p>Hier kannst Du uns ganz einfach und unkompliziert um Hilfe bitten <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/smile.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></p>","icon":10320,"iconUrl":"https://hilf.mir.digital-medical.academy/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[],"key":""},{"id":"10017","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10304,"iconUrl":"https://hilf.mir.digital-medical.academy/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""},{"id":"10016","name":"Purchase request with approval","descriptionHtml":"","callToAction":"Purchase request with approval","introHtml":"<p>Need a mobile phone or is it time for a replacement? Let us know.</p>","icon":10314,"iconUrl":"https://hilf.mir.digital-medical.academy/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[],"key":""},{"id":"10014","name":"Report an incident","descriptionHtml":"","callToAction":"Report an incident","introHtml":"<p>Having trouble with a system? Report this incident here.</p>","icon":10308,"iconUrl":"https://hilf.mir.digital-medical.academy/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[],"key":""},{"id":"10013","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira)</p>","icon":10316,"iconUrl":"https://hilf.mir.digital-medical.academy/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[],"key":""},{"id":"10015","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10306,"iconUrl":"https://hilf.mir.digital-medical.academy/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"Stell uns eine Anfrage!"}],"orderMapping":{"16":[10012],"17":[10025],"4":[10012,10013,10014,10015,10016]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1cb7a4ff-31a0-3052-b81d-b5c2b6c5e644","appLinkName":"System Confluence","appLinkUrl":"https://digital-medical-academy.atlassian.net/wiki","spaceKey":"DMA","spaceName":"Hilfe & FAQ","spaceUrl":"https://digital-medical-academy.atlassian.net/wiki/spaces/DMA","isServer":false},"labels":[],"projectKey":"DMA","serviceDeskId":3,"kbLinkDomainURLs":["https://hilf.mir.digital-medical.academy","https://digital-medical-academy.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DMA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTUwOGRlYy02NDBkLTQ5NTgtOTcwMS0zMjU5MzhiMDRlZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE3OTYzODcsIm5iZiI6MTc1MTc5NTE4N30.b-Wob449QQ9Gnhvh3zv0lvexk6WehMHPlCmn3rnl8bk","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"0e508dec-640d-4958-9701-325938b04ef1","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10025,"projectId":10002,"issueType":{"id":"10025","name":"Schreib uns wie wir Dir helfen können!"},"form":{"name":"Schreib uns wie wir Dir helfen können!","descriptionHtml":"","callToAction":"Schreib uns wie wir Dir helfen können!","intro":"<p>Fülle die notwendigen Felder aus und wir kümmern uns so schnell wie möglich um Deine Anfrage.</p>","instructions":"","icon":10320,"iconUrl":"https://hilf.mir.digital-medical.academy/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10080","fieldConfigId":"10182","label":"Kunde","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/10025","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/10025","calendarParams":{"firstDay":0,"date":"2025-07-06T11:46:27+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1cb7a4ff-31a0-3052-b81d-b5c2b6c5e644","appLinkName":"System Confluence","appLinkUrl":"https://digital-medical-academy.atlassian.net/wiki","spaceKey":"DMA","spaceName":"Hilfe & FAQ","spaceUrl":"https://digital-medical-academy.atlassian.net/wiki/spaces/DMA","isServer":false},"labels":[],"projectKey":"DMA","serviceDeskId":3,"kbLinkDomainURLs":["https://hilf.mir.digital-medical.academy","https://digital-medical-academy.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTUwOGRlYy02NDBkLTQ5NTgtOTcwMS0zMjU5MzhiMDRlZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE3OTYzODcsIm5iZiI6MTc1MTc5NTE4N30.b-Wob449QQ9Gnhvh3zv0lvexk6WehMHPlCmn3rnl8bk","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"0e508dec-640d-4958-9701-325938b04ef1","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}